🚀 Quick Start Guide

No long speeches, straight to action: this guide walks you step by step through your first operation on SERA in under 3 minutes.

Instant language switch: SERA’s interface adapts to you! At any time, you can switch the entire platform to French, English or Malagasy with a single click from the dropdown menu at the top right of your screen.

1. 📱 Traveler Journey: Booking Your First Ticket

Want to travel? Here’s how to secure your seat right away from your smartphone or computer.

  1. Search for your trip

    • Go to the platform’s home page.

    • Enter your Departure city (e.g. Antananarivo), your Arrival city (e.g. Toamasina) and choose the planned Date for your trip.

    • Click the Search Search departures button.

  2. Choose your seat and complete your information

    • Browse the list of available cooperatives and click the booking button for the vehicle of your choice.

    • On the interactive seat map, click the green seat of your choice (window, aisle or front). The selected seat turns orange.

    • Precisely enter your Name, your National ID number and your Mobile phone number (essential to receive your alerts).

  3. Confirm and receive your ticket

    • Review your trip summary and the total fare shown on screen.

    • Click Confirm booking to proceed to secure payment.

    • Once payment is confirmed, your digital ticket instantly appears as a downloadable document with a unique validation code.

      A copy of your travel receipt is also sent to you by message to secure your boarding at the bus station.

2. 🚌 Ticket Agent Journey: Registering a Passenger

Is your queue growing? Here’s the fastest way to print a physical ticket for a customer at your counter.

  1. Open your work session

    • Launch the SERA counter application on your computer.

    • Enter your Agent ID and your secure Password provided by your cooperative.

    • Click Login Login to open your sales dashboard.

  2. Select the next available departure

    • On your main screen, locate the Today’s departures section.

    • Use the quick search bar to filter by destination or click directly on the next bus or taxi-brousse scheduled on your line that is about to close registrations.

    • The screen immediately shows the vehicle’s real-time occupancy.

  3. Collect payment and print the ticket

    • Click an available seat (green seat) on the interactive map according to the passenger’s request.

    • Quickly fill in the traveler’s profile (Name and Phone) to officially register them on the digital road sheet.

    • Select the payment method (Cash, Mobile Money), click Collect payment and close, then retrieve the paper transport ticket that automatically prints from your counter printer. The seat then permanently turns red.